Shipping policy


Free Shipping Australia-wide

 

We are committed to providing a smooth and convenient shopping experience.

We offer FREE standard shipping on all orders Australia-wide, with no minimum spend required.

 

Order Processing Time

 

All orders are processed within 1–2 business days after payment is successfully received.

 

Once your order is dispatched, you will receive an email confirmation along with your tracking number.

 

Please note: Orders placed on weekends or public holidays will be processed on the next business day.

 

Delivery Timeframes

 

We ship using trusted courier partners and Australia Post.

 

Estimated delivery times:

 

Standard Delivery: 3–7 business days (metro areas)

 

Regional & Remote Areas: 5–10 business days

 

Delivery times may vary depending on your location and postal service workload.

 

Order Tracking

 

All orders include real-time tracking.

You will receive:

 

Order confirmation email

 

Shipping confirmation email

 

Tracking number to follow your parcel’s journey

 

If you do not receive your tracking number within 48 hours after dispatch, please contact us.

 

Delays & Postal Issues

 

While we strive to meet the estimated delivery times, delays may occasionally occur due to:

 

High postal volumes

 

Weather conditions

 

Regional transport limitations

 

Australia Post operational delays

 

We appreciate your patience and will do our best to assist you if delays arise.

 

Incorrect Address

 

Please ensure your shipping details are entered correctly.

We are not responsible for parcels delivered to an incorrect or incomplete address provided at checkout.

 

If you notice an error, please contact us immediately, and we will do our best to update the details before dispatch.

 

Lost or Missing Parcels

 

If your parcel appears to be delayed or lost, reach out to us and we will contact the courier to investigate.

We will keep you updated throughout the process.

 

Contact Us

 

For any shipping enquiries, tracking issues, or support, please contact our customer service team:

📧 support@smkclub.com

 

We are here to help and ensure your products arrive safely and promptly.